SERVICE CASE STUDY

- 500KW biomass boiler FOR THE HEALTHCARE INDUSTRY -

CLIENT

This healthcare centre in the north required a service and maintenance contract for their 500kW biomass boiler.

This included:

• Full annual service

• Interim service

• Combustion optimisation

• 24/7 technical telephone support

• Heat meter check

• Flue clean (complex, tall flue)

Further to the planned visits, Myriad Plantroom Services have carried out remedial works highlighted on the service visits, and reacted to boiler faults and issues reported by the client within response times as defined by the standard Myriad Service Level Agreement.

The has resulted in the client renewing their contract with Myriad annually since 2016.

Myriad have also been supplying wood pellet fuel to the site on an on-demand basis since September 2017 and in the last 6 months has supplied 146 tonnes over 8 deliveries. The client’s desire was to have one supplier for all biomass fuel and service activities, which Myriad can provide.

Recently Myriad have launched a new product, “Fuel and Service Wrap”, whereby the client pays an average monthly invoice for all services, the principle of which is to make the process for the client as simple as possible and this has been warmly received.

SERVICES RENDERED IN THIS PROJECT:

ABOUT OUR OFFERING

We can repair, service and maintain all aspects of biomass, gas heating systems, from the plant room through to end-user controls.  Our tailored service solutions give our commercial and industrial customers a single relationship through which every aspect of their system is taken care of.

REPAIR • SERVICE • MAINTAIN • MANAGE • OPTIMISE

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